MedicalEAid.com

Effective Date: January 1, 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our medical tourism facilitation services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when using our services, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address
• Demographic Information: Age, gender, nationality, language preferences
• Health Information: Medical conditions, diagnoses, treatment history, medical records, physician referrals, and other health-related information you provide for medical tourism consultation
• Financial Information: Payment details, insurance information, billing address (processed through secure third-party payment processors)
• Travel Information: Passport details, visa information, travel preferences, accommodation requirements
• Communication Records: Chat transcripts with our AI assistant (“Digital Doctor”), emails, phone call records

2.2 Automatically Collected Information

When you access our Website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

• Service Delivery: To facilitate medical tourism services, connect you with healthcare providers, coordinate travel arrangements, and manage your patient journey
• Communication: To respond to inquiries, provide customer support, send appointment reminders, and deliver service-related notifications
• AI Chatbot Services: To power our “Digital Doctor” AI assistant, which provides general health information and guides you to appropriate services
• Improvement: To analyze usage patterns, improve our Website and services, and develop new features
• Marketing: To send promotional materials (with your consent), newsletters, and information about our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

4. Disclosure of Your Information

4.1 Healthcare Providers

We share your health information and personal details with hospitals, clinics, and medical professionals who may provide treatment. This is necessary to coordinate your medical care and is done with your explicit consent.

4.2 Service Providers

We engage third-party companies to perform services on our behalf, including:

• Anthropic (Claude API): AI chatbot services
• Google (Forms, Analytics): Patient intake forms and website analytics
• Pipefy: Workflow and CRM management
• Hostinger: Website hosting services
• Payment Processors: Secure payment handling (we do not store credit card information)

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if disclosure is necessary to protect rights, safety, or security.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. International Data Transfers

As a medical tourism facilitator, we transfer personal information across international borders. Your information may be processed in the United States, Russia, or other countries where service providers operate.

By using our services, you consent to these transfers. We apply appropriate safeguards to protect your data.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following rights:

• Right to Access
• Right to Rectification
• Right to Erasure (“Right to be Forgotten”)
• Right to Restrict Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

To exercise these rights, contact info@medicaleaid.com. We respond within 30 days.

7. Health Information Practices

Important Notice: Universal Aid LLC is not a HIPAA covered entity, but we voluntarily apply HIPAA-aligned privacy practices.

• Health data collected only with explicit consent
• Shared only with authorized healthcare providers
• Protected with technical safeguards
• Access limited to trained staff
• Retained only as necessary

8. Data Security

• SSL/TLS encryption
• Secure server infrastructure
• Email verification
• Regular security updates
• Employee privacy training

No system is 100% secure. We cannot guarantee absolute security.

9. Data Retention

• Account Information: Until deletion request or 3 years inactivity
• Medical Records: 7 years
• Chat Transcripts: 1 year
• Financial Records: 7 years

10. Cookies and Tracking Technologies

• Essential Cookies
• Analytics Cookies (Google Analytics)
• Marketing Cookies (with consent)

11. Children’s Privacy

Services are not intended for individuals under 18. For minors, parental consent is required.

12. Third-Party Links

We are not responsible for third-party privacy practices. Review external privacy policies separately.

13. Changes to This Privacy Policy

Updates will be posted with a revised Effective Date. Continued use constitutes acceptance.

14. Contact Us

Universal Aid LLC
MedicalEAid.com
Email: info@medicaleaid.com
Phone: +7 968 880 58 01 / +1 919 930 7162 / +961 3 803 773
Registered in: North Carolina United States/ Moscow Russia/ Beirut Lebanon